bdeasy Privacy Policy
Your personal information is of the utmost importance to us. This policy explains how bdeasy collects, stores and keeps your information secure.
Introduction and Scope
This privacy policy applies to all users of the bdeasy platform. When you visit our website, open an account or use any of our services, you are considered to have accepted the terms of this policy. To learn more about us, read our About Us page.
bdeasy believes that protecting user privacy is a fundamental responsibility. We collect only the information necessary to provide our services, and we never sell your information to third parties without permission.
This policy has been prepared in accordance with the applicable data protection regulations of Bangladesh. If any changes are made, we will update this page and notify registered users.
bdeasy's servers are protected by SSL encryption technology. Your personal and financial information is always stored in encrypted form.
What Information We Collect
bdeasy may collect user information in several ways. The categories are described in detail below:
2.1 Information You Provide Directly
When you register an account or fill in your profile, you provide certain information directly. This includes:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Payment method information (bKash, Nagad, Rocket, Upay or bank account)
- User preferences and language settings
2.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically, such as:
- IP address and device type
- Browser and operating system information
- Time and duration of page visits
- Click patterns and navigation history
- Data from cookies and similar tracking technologies
2.3 Transaction Information
During deposit, withdrawal and betting activities, we record transaction history and amounts. This is used to ensure financial security and prevent suspicious activity.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity verification information | Account verification and fraud prevention | 5 years after account closure |
| Transaction records | Financial security and dispute resolution | 5 years after account closure |
| Browsing data | Platform improvement and user experience | Up to 12 months |
| Contact information | Support services and sending notifications | Duration of the relationship |
Purpose of Using Information
bdeasy uses collected information only for the following legitimate purposes:
3.1 Service Delivery and Account Management
We use your information to keep your account active, process transactions and customise services to your preferences. This includes verifying deposit and withdrawal requests and storing your betting and gaming history.
3.2 Identity Verification and Security
To protect users, we carry out OTP verification, identity document checks and monitoring of suspicious activity. This protects your account from unauthorised access.
3.3 Customer Support
When you contact us via 24/7 live chat or email, we can use your information and previous contact history to assist you more quickly and effectively.
3.4 Notifications and Promotions
With your consent, we may inform you about new bonuses, promotions and platform updates. You can turn off these notifications at any time.
3.5 Legal Compliance
We may be required to provide certain information in order to comply with lawful instructions from government authorities or courts. Other than this, we do not share your information with any third party.
bdeasy never sells your personal information to advertisers or marketing companies. Your information is used to improve our services, not for commercial gain.
Sharing Information with Third Parties
In certain circumstances, bdeasy may share limited information with trusted third parties. Those circumstances are described in detail below:
4.1 Payment Processors
To complete deposits and withdrawals, certain financial information is transmitted via bKash, Nagad, Rocket, Upay and bank transfer services. This information is used only to complete the transaction, and the relevant payment provider's own privacy policy applies.
4.2 Technology Partners
Limited information may be shared with certain technology providers to keep the platform's technical services running. We have strict confidentiality agreements with these partners.
4.3 Game Software Providers
Some session data may be shared with Evolution, Pragmatic Play Live, JILI, PG Soft or other game studios, which is necessary to ensure game functionality and fairness.
4.4 Legal Requirements
We may be required to provide information to government authorities in response to a lawful order or investigation under applicable laws of Bangladesh.
Outside the cases mentioned above, bdeasy does not share any of your information with anyone. We do not sell information to third parties and do not use information for unauthorised promotional purposes.
Cookies and Tracking Technology
bdeasy uses cookies to operate the website smoothly and to improve the user experience. Cookies are small text files stored in your browser.
5.1 Essential Cookies
These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, carry out security checks and save your language preferences. Disabling these cookies will prevent many platform features from working.
5.2 Analytics Cookies
We use analytics cookies to understand how users interact with our site. This information helps improve the site and is not personally identifiable.
5.3 Cookie Controls
You can delete cookies or stop accepting new cookies from your browser settings. However, doing so may limit some platform functions.
Your Rights and Controls
You have certain important rights over your own information. bdeasy respects these rights and helps you exercise them:
6.1 Right to Access
You have the right to know what information we hold about you. Most information can be viewed by logging into your account and going to the profile section. For detailed information, contact our support team.
6.2 Right to Correction
If any of your information is incorrect, you have the right to request a correction. Our customer service team will make the necessary correction as quickly as possible.
6.3 Right to Deletion
In certain circumstances you can request that your information be deleted. However, we are required by law or contract to retain some information for a specified period.
6.4 Right to Object to Processing
You can object to your information being used for marketing purposes and unsubscribe from promotional communications. Our emails include an unsubscribe option at the bottom.
6.5 Right to Data Portability
You can request to receive your personal information in a common format. Our support team will assist with this request.
To learn about our commitment to responsible play, read the Responsible Gaming page, which also contains information about managing your account.
Data Security Measures
bdeasy uses industry-standard technology and practices to protect your information. Our security framework operates across multiple layers:
7.1 Encryption Technology
All connections are encrypted using SSL technology. This means that information travelling between your browser and our servers cannot be read or altered by third parties.
7.2 Access Controls
Our staff are granted access only to the information required for their work. All access is logged and reviewed regularly.
7.3 Security Monitoring
Our systems are monitored around the clock. If any unusual activity is detected automatically, immediate action is taken.
7.4 Response to Data Breaches
If a data security breach occurs for any reason, we will notify affected users as quickly as possible and take the necessary protective measures.
- All data transmission is secured through SSL encryption
- Strong hashing methods are used for password storage
- Regular security audits are conducted
- Firewalls and other technical barriers to prevent unauthorised access
- Regular security training for staff
Protection of Minors
All bdeasy services are for persons aged 21 or above only. We do not knowingly collect information from any minor.
Age is verified at registration and identity documents are checked in suspicious cases. If we become aware that we hold information about a minor, we will immediately close that account and delete the information.
21+ If you suspect that someone under age is using our platform, please notify our support team immediately.
Changes to the Policy
bdeasy reserves the right to change this privacy policy at any time. For significant changes, we will notify registered users by email or through a notification on the platform.
After each change, the "Last updated" date at the top of this page will be updated. Continued use of the platform after a change means you have accepted the new policy.
To learn more about our terms of service, read the Terms and Conditions page, which sets out all user responsibilities and rights.
Contact and Complaints
If you have any questions about this privacy policy or would like to make a request regarding your information, please contact us. Our team provides support in both Bengali and English.
Live Chat Support
Active 24 hours a day, 7 days a week. Instant support available in Bengali and English.
For answers to general questions, visit our FAQ page, where the most frequently asked questions are answered.